Catering Terms and Conditions

These terms and conditions are effective as of November 2013 and cover Catered and DIY services.

Payment Terms: – Catering, equipment hire and staff supply are booked on the strict understanding that a 50% deposit is required in advance to allocate and book you order. Remaining balances are due two weeks prior to the event.

Cancellation Fee:

Within 14 days of the initial booking £80 admin charge
More than 30 days to the event 25% of package cost
Less than 30 days to the event 50% of package cost

Site Visits & Meetings: We recommend that we meet with the client at the site prior to the day of the event.

Quality: We only use CE approved catering equipment, which are specifically manufactured to the highest quality to give faultless results time after time. Our chef controls the progress of the cooking or roasting which gives you a succulent meat cooked to perfection.

Hygiene and Cleanliness: All staff members wear hygienic protective clothing and sterile protective gloves during the carving and handling of food.

Safety: All Equipment is regularly checked for safety. Electrical equipment is PAT tested annually.

Crockery & Cutlery: For outside catered events we supply disposables with the food you order. Disposable plates, knives, forks, spoons, napkins are available. Upgrading to quality chinaware, cutlery, tablecloths, napkin hire is available through us. Extra staff will be required to carry out front of house clearing.

Safe Access to Catering Area: The client is responsible for providing clear access with a well lit clear path to and from the catering or marquee areas. The catering or marquee areas must be fit for the purposes of catering, and or housing staff. Access to water must be within easy reach to the catering area.

Allergies: Any special allergies must be made known to us at the time of booking and must be included on the booking form. This will ensure that special dietary requirements are adhered to in respect of food preparation. On the day of your event our chef must be notified of the names of the guest requiring special pre-arranged dietary requirement.

Force Majeure: We cannot accept liability or pay compensation where the “performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to “force majeure”. Such events may include but are not limited to war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear activity, road traffic accidents, wet or windy weather conditions, fire and all similar events outside our control”.